Policies

Refund Policy

All reservations require a $50 non refundable and non transferable deposit for each room booked. However, if you cancel your reservation 7 days PRIOR to your check in date your $50 deposit will be left on your account as a deposit for your next reservation. Please note - any deposit left on your account will expire one year from original reservation date. HOWEVER, all deposits for major holiday seasons are always non refundable and non transferable. If you cancel your reservation LESS than 7 days prior to your check in date your deposit is also non refundable and non transferable. We understand that everyone has a good reason for canceling, but this is our policy. Please do not ask for a refund. We have this policy because we have saved this suite for your pet. If you cancel without giving us at least 7 days notice we most likely will not be able to book that suite at such a late date because people on the waiting list have already made other arrangements .

Major Holiday Seasons: All deposits for reservations that include a major holiday season will be NON-REFUNDABLE and NON-TRANSFERABLE. Your deposit will NOT be refundable or transferable for any reason. Please do not make a reservation until you are sure you need it.

ATTENTION - You are committed to paying for the number of nights you actually book unless you change your dates 7 days prior to your check in date. We have saved the room for your pet and turned other pets away. Being considerate and not over booking your stay will help prevent a rate increase.

There is a 3 night minimum for all major holiday seasons, except for the Thanksgiving holiday season and the Christmas holiday season which is a 5 night minimum.

Credits: Any credit on your account for any reason will expire one year from the date it is posted to your account.

Sunday/Holiday Policy

You are charged for Sundays/Holidays even if you check out on that day. We are open for convenience only from 4 pm until 5 pm.

Long Term Lodging

If your pet is staying for more than one week, we will charge your credit card weekly at the end of each week.

Vaccinations

All vaccinations must be current for Rabies, Distemper Parvo and Bordetella (dogs only). Please have your vet email us, info@sunnyacrespetresort.com, or fax us (919 383-5150) this information. Although all pets are required to have an up-to-date Bordetella vaccination, he/she is still at risk of acquiring Canine Cough. There is no vaccine for complete protection against Canine Cough. The truth is they can be vaccinated for 3 of the 13 known components of this complex disease. By vaccinating for these 3 diseases about 90% of the cases of Canine Cough are eliminated. However, it is possible for a vaccinated dog to get Canine Cough. We do recommend you get the Bordetella vaccination at least 48 hours before checking in.

All dogs must have a negative fecal. And don't forget the flea and tick prevention, even during winter months.

WE HIGHLY RECOMMEND THE CANINE INFLUENZA VACCINE. PLEASE TALK TO YOUR VET ABOUT THIS VACCINE.

Cats are required to have a Rabies vaccination and a Feline Distemper.

LODGING CHECK IN

Monday-Friday 7 AM-12 PM and 1 PM - 4 PM (Doggy Day Campers going to AM Day Camp need to be here by 9:00 am)

PLEASE NOTE OUR OFFICE IS CLOSED FROM 12 PM - 1 PM Monday - Friday.

Saturday 7 AM-10:30 AM BY APPOINTMENT ONLY

Sunday BY APPOINTMENT ONLY AT 3PM only. IF YOU DO NOT ARRIVE AT 3 PM YOU WILL BE UNABLE TO CHECK IN.

NO CHECK INS ALLOWED BETWEEN 4 PM-5 PM ON SUNDAYS.

Checking in outside of these stated hours by appointment only and will result in additional fees.

LODGING CHECK OUT

Monday-Friday 7 AM-12 PM. If you check out after 1 PM (1 PM-5 PM) you are charged for a full day.

Saturdays 7 AM - 11 AM.

Sundays 4 PM-5 PM. We are open for convenience only on Sundays and you do pay for that day because we have cared for your pet all day.

Checking out after normal business hours by appointment only will result in additional fees.

Identification

All pets must wear a collar that clearly identifies his or her first and last name and phone number. If your pet does not have a collar, you can purchase a collar and/or name tag when you arrive at Sunny Acres. We do not allow metal chains, prongs, or spikes.

Luggage

We supply a Kuranda bed and a soft fleece blanket. No need to bring your pet's bed. You may bring treats and no more than 2 toys. All items must be labeled with your pet's first and last name in permanent marker. Please do NOT bring towels, tennis balls (or other, smaller ball toys), anything valuable to you or your pet, or large crates. We do our best to make sure that all of your pet's belongings return home, but we are not responsible for any lost items.

Extra Charges for Special Diets - all raw food diets and any other special diet requirements will incur a $2 per meal charge.

Extra Charges for Medications

The fee for administering regular medications is $2 per pet per day. The fee for any intravenous/subcutaneous injections, multi-step protocols and medications that must be given at specific times is $5 per day per pet. All medication needs to be in a clearly marked container (preferably the original container) with the following information:

Dog's Name, Name of Medication and Strength, Dosage per day or as needed (let us know at check-in what doses your pet needs that day).

Aggressive Dog Policy - Safety is our number one concern for both your pet and our staff. Sunny Acres Pet Resort reserves the right to decline service to any animals we deem aggressive. Aggression is defined as the threat of harm to individuals, including, but not limited to, snarling, snapping, growling, barking, lunging or biting. All staff must be able to approach, touch, feed, leash, walk and physically assess your pet's health in order to provide the best care possible.

Special Handling Fee - If your pet requires special handling by a manager due to unpredictable behavior or health issues there will be an extra $10 per day charge.

WE ACCEPT CASH, Visa, Mastercard, Discover, and American Express.

Charges will appear as Sunny Acres Pet Resort.

Our credit card merchants are now charging a service charge (excludes reservations made online). Paying by cash will avoid the service charge.

PLEASE BE ADVISED 24 HOURS NOTICE IS REQUIRED FOR ANY GROOMING CANCELLATION. A NO SHOW FEE of 50% OF THE GROOM PRICE PER DOG WILL BE CHARGED TO YOUR ACCOUNT IF NOTICE IS NOT GIVEN. WE HAVE SAVED THAT APPOINTMENT FOR YOUR PET AND TURNED AWAY OTHER CUSTOMERS. THANK YOU FOR YOUR UNDERSTANDING OF THIS POLICY.

Contact Information

Address

Sunny Acres Pet Resort

5908 US-70

(Hillsborough Rd)

Durham, NC 27705

Phone Number

Phone: (984) 246-0224

Fax 919 383-5150

Email ID

info@SunnyAcresPetResort.com

Timings

Office Hours

Monday - Friday: 7am - 12pm | 1pm - 6pm

(closed weekdays from 12pm - 1pm)

Saturday: 7am - 11am

Sunday: 4pm - 5pm

Check Ins:

Monday - Friday: 7am - 12pm | 1pm - 4pm

Saturday by appointment only: 7am - 10:30am

Sunday: 3pm only

Check Outs:

Monday - Friday: 7am - 12pm | 1pm - 5pm*

*Day Campers have until 6pm to check out

Saturday by appointment only: 7am - 11am

Sunday: 4pm - 5pm