919 383-4238

Policies

Refund Policy

All reservations require a $50 non refundable and non transferable deposit. However, if you cancel your reservation 7 days PRIOR to your check in date your $50 deposit will be left on your account as a deposit for your next reservation. HOWEVER, all deposits for major holidays are always non refundable and non transferable. If you cancel your reservation LESS than 7 days prior to your check in date your deposit is also non refundable and non transferable. We understand that everyone has a good reason for canceling, but this is our policy. Please do not ask for a refund. We have this policy because we have saved this suite for your pet. If you cancel without giving us at least 7 days notice we most likely will not be able to book that suite at such a late date because people on the waiting list have already made other arrangements .

Major Holidays: All deposits for reservations that include a major holiday will be NON-REFUNDABLE and NON-TRANSFERABLE. Your deposit will NOT be refundable or transferable for any reason. Please do not make a reservation until you are sure you need it. 

ATTENTION – You are committed to paying for the number of nights you actually book unless you change your dates 7 days prior to your check in date. We have saved the room for your pet and turned other pets away. Being considerate and not over booking your stay will help prevent a rate increase. 

There is a 3 night minimum for all major holidays.

Sunday/Holiday Policy

You are charged for boarding on Sundays/Holidays even if you check out on that day. We are open for convenience only from 4 pm until 6 pm.

Long Term Boarding

If your pet is boarding for more than one week, we will charge your credit card weekly at the end of each week.

Vaccinations 

All vaccinations must be current for Rabies, Distemper Parvo and Bordetella (dogs only). Please have your vet fax us (919 383-5150) this information. Although all pets are required to have an up-to-date Bordetella vaccination, he/she is still at risk of acquiring Canine Cough. There is no vaccine for complete protection against Canine Cough. The truth is they can be vaccinated for 3 of the 13 known components of this complex disease. By vaccinating for these 3 diseases about 90% of the cases of Canine Cough are eliminated. However, it is possible for a vaccinated dog to get Canine Cough. We do recommend you get the Bordetella vaccination at least 48 hours before checking in. 

All dogs must have a negative fecal. And don’t forget the flea and tick prevention, even during winter months.  

WE HIGHLY RECOMMEND THE CANINE INFLUENZA VACCINE. PLEASE TALK TO YOUR VET ABOUT THIS VACCINE.

Cats are required to have a Rabies vaccination and a Feline Distemper.

Identification

All pets must wear a collar that clearly identifies his or her first and last name and phone number. If your pet does not have a collar, you can purchase a collar and/or name tag when you arrive at Sunny Acres. We do not allow metal chains, prongs, or spikes.

Luggage

We supply a kuranda bed and a soft fleece blanket. No need to bring your pet’s bed. You may bring treats and no more than 2 toys.  All items must be labeled with your pet’s first and last name in permanent marker.  Please do NOT bring towels, tennis balls (or other, smaller ball toys), anything valuable to you or your pet, or large crates.  We do our best to make sure that all of your pet’s belongings return home, but we are not responsible for any lost items.

Extra Charges for Medications

The fee for administering regular medications is $2 per pet per day. The fee for any intravenous/subcutaneous injections, multi-step protocols and medications that must be given at specific times is $5 per day per pet. All medication needs to be in a clearly marked container (preferably the original container) with the following information:

Dog’s Name, Name of Medication and Strength, Dosage per day or as needed (let us know at check-in what doses your pet needs that day).

Pet Taxi – we offer a pet taxi service if you need us to pick up your pets and/or return them home. See our Pet Taxi page. 

WE ACCEPT CASH, CHECKS, VISA, MASTERCARD, AND DISCOVER. THERE IS A $5 MINIMUM FOR ANY CREDIT CARD TRANSACTION.